Terms & Conditions
The terms and conditions apply to the supply of all goods sold by NZ Toner Office Supplies Ltd to the customer.
Consumer Guarantees Act
If the goods have been acquired for business purposes the terms of the Consumers Guarantees Act 1993 shall not apply.
The only warranty offered by NZ Toner Office Supplies Ltd is the manufacturers warranty accompanying the goods and in no event shall the liability for direct or consequential damages exceed the price paid for the goods.
All prices exclude Goods and Services Tax (GST) and freight and are in New Zealand dollars only, NZ Toner Office Supplies Limited reserves the right to update prices, specifications and policies at any time without notice. We make great efforts to ensure the prices and specifications of our goods are as accurate and as up to date as possible. However, given the nature of the goods we supply, the availability, price or specifications of goods can change rapidly. We therefore accept no liability should any of the goods be unavailable or if prices or specifications differ from those presented on this web site.
A request to return goods must be submitted within 7 days from the date of supply.
If the goods have been accepted (for credit or refund at the sellers discretion) they must be returned at the buyer's expense in original condition and packaging with the original invoice.
Any goods that the seller has agreed to a return may incur a restocking fee of up to 15% off the initial invoiced price. Please Note: Choose your product carefully as once opened we wil not accept any returns unless they have become faulty.
Delivery Time Frame
Free delivery New Zealand wide on general stationery orders over $65. For urgent service or bulk items (ie.Printers, Furniture, Paper orders), additional freight charges may apply. All deliveries are shipped either via NZ Couriers or Courier Post generally please allow 2-3 days for Rural Deliveriies.
All claims for shortage or damage during delivery must be made to NZ Toner Office Supplies Ltd within 7 days of the date of delivery.
Where products appear to be damaged or missing please contact us immediately. We will make every effort to ensure delivery of products is on time, but will not be liable to you for any loss or damage arising in any way from delay in delivery.
NZ Toner Office Supplies Ltd (referred to as “we”, “our”, or “us”) is committed to protecting the privacy of any personal information the user (referred to as “you” or “your”) may provide us whether in person or via our website.
We may, from time to time, collect information about identifiable individuals (“personal information”). All personal information that you supply to us through this website will be handled and saved according to the provisions of the New Zealand Privacy Act 1993 (“Privacy Act”).
Collection of your personal information
We may collect personal information about you, directly from you, when you use this website or deal with us over the telephone or by letter or e-mail. You may voluntarily provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, or carry out a transaction that you have requested. Personal information collected by us may include your name, title, company name, email address, telephone number, postal or physical address, product preferences, or other personal information.
There are various situations in which we may request you to provide personal information to us, including as described in our Online Sales Terms and when you:
(a) complete forms on this website (including surveys, search forms, competition entry forms, registration forms, and order forms)
(b) create, modify, or use any accounts or registered user facilities available through this website
(c) send messages using this website (for example, when you ask us a question)
Except for information collected automatically, we will not attempt to collect personal information about you without your knowledge. In most circumstances, you can use this website without telling us who you are or revealing any personal information about yourself. You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we might not be able to provide you with access to certain information, products or services.
Where we collect personal information about you from a third party source, we will take reasonable steps to make you aware of such collection and to make you aware of the purposes for which we are collecting your personal information from that third party source.
When you visit this website, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:
(a) the internet protocol address and host name used by your computer to connect to this website
(b) the operating system and the browser your computer uses
(c) the search engine or inbound hyperlink you used to reach this website
(d) the date, time and duration of your visit
(e) the pages viewed by you
We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.
(a) personalise your visits to this website
(b) enable us to improve the content, reliability and functionality of this website
(c) enable you to use certain services or functionality
(d) evaluate the effectiveness of the advertising on this website
(e) track website usage patterns
Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
Use and disclosure
The personal information we collect from all users will be used to operate this website and to provide services you have authorised or requested. We may also use personal information collected by us as described in our Online Sales Terms and to:
(a) respond to any questions or correspondence from you
(b) improve this website and any related services
(c) monitor the quality and standard of services provided by any NZ Toner Office Supplies Ltd member
(d) carry out internal research and development
(e) provide you with information about a service that you are using (including critical updates and announcements)
(f) eliminate the need for you to repeatedly enter the same information
(g) customise this website to suit your particular preferences and interests
(h) where you create a message using this website (for the purpose of sending that message to us or to any other recipient specified by you), send that message
(i) analyse website usage, trends and statistics
(j) verify your identity or to provide you with a replacement password when you forget your username or password for any account you have with us
(k) supply you with further information concerning products and services which may be of interest to you
(l) carry out any other use that is authorised by you or is notified to you at the time of collection
(a) we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure
(b) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions
(c) we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of you, us, or others
(d) we are required or permitted by law to disclose the information
Access and Correction
Where we hold your personal information in such a way that it can readily be retrieved, you are entitled to request access to that information or to obtain our confirmation of whether we hold that information. We may require that you meet our reasonable costs of supplying this information to you. If we are unable to meet your request for access, we will let you know why.
If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal, in accordance with the requirements of the Privacy Act.
It is important to us that your personal information held by us is accurate, complete and current. If you are a registered user of this website, you may log in to your account and (functionality permitting) update your personal information.
To request access to, or correction of, your personal information held by us, you may contact our Customer Service Team email@example.com
Third Party Websites
This website may contain hyperlinks to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide. When visiting a third party websites from hyperlinks on this website, we encourage you to review the privacy statements of those website so that you can understand how the personal information you provide will be collected, stored, used and distributed.
You may gain access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting our Privacy Officer:
Unless otherwise stated, all prices exclude New Zealand Goods and services Tax (GST) of 15% and may be subject to a freight charge.
Errors & Omissions
We make every attempt to be as accurate as possible with our product descriptions and specifications. However, we do not warrant that product descriptions or other content of this site is 100% accurate, complete, reliable, current or error-free.NZ Toner Office Supplies Ltd. is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, invoice or acknowledgement, due to administrative processes, errors (if any) that may be discovered up to 30 days after the goods have been delivered to the buyer. If a product you receive is not as described, you may return it for a full refund only if it is in unused condition. We reserve the right to reject the return of products which have been used or charge a restocking fee.
If your particular product is not listed, please phone 03-3666515 or email firstname.lastname@example.org, or if you have an account manager, please contact them directly
The Customer will be charged all costs and/or expenses incurred by NZ Toner Office Supplies Ltd in instructing a solicitor and/or debt-collecting agency to recover any amount overdue for payment.